Privacy Policy
This page explains how AYKA collects, processes, stores, uses, protects, and shares information across its platforms and healthcare services.
Document Type
Privacy Policy
Applies To
All Platform Users
AYKA is committed to protecting the privacy and confidentiality of all individuals and entities interacting with our platforms and establishments. This policy outlines how data is collected, processed, stored, shared, and protected, as well as the rights available to users under applicable laws.
Introduction
AYKA is committed to protecting the privacy and confidentiality of all individuals and entities interacting with our platforms and establishments.
This Privacy Policy is governed by the AYKA Terms and Conditions.
This Privacy Policy explains how AYKA collects, processes, stores, and protects the personal and business data of AYKA Platforms, AYKA Establishments, AYKA Experts, Users, Alliance Partners, and Third Party Partners.
By accessing or using AYKA’s platforms and services, you consent to the terms outlined in this Privacy Policy and our compliance with India’s DPDP Act, GDPR, HIPAA, and other applicable data protection regulations.
Compliance with DPDP, GDPR, HIPAA, and Other Regulations
Digital Personal Data Protection Act (DPDP), 2023 – Applicable to Users in India
AYKA collects personal data only with explicit user consent, except when required by law.
Users in India can request access, correction, or deletion of data under DPDP guidelines.
AYKA follows Indian government regulations on cross-border data transfers.
Any data breach affecting Indian users will be reported to the Data Protection Board of India as required.
AYKA does not knowingly collect data from users under 18 years of age without parental consent.
General Data Protection Regulation (GDPR) – Applicable to Users in the European Union
AYKA collects and processes personal data only with consent or legal obligation.
Users have the right to access, correct, delete, and restrict their personal data.
Users can request a copy of their data in a structured format.
Users can request permanent deletion of their data.
In the event of a data breach, AYKA will notify affected users and regulatory authorities within 72 hours, as required.
Health Insurance Portability and Accountability Act (HIPAA) – Applicable to US Healthcare Users
AYKA safeguards electronic medical records, consultation notes, prescriptions, and diagnostic reports.
Only authorized healthcare providers and patients can access medical records.
Healthcare interactions are conducted through secure and encrypted channels.
AYKA requires third-party healthcare service providers to comply with HIPAA standards.
Privacy Act 1988 & My Health Records Act 2012 – Applicable to Users in Australia
AYKA follows the Australian Privacy Principles for lawful data collection, use, and storage.
AYKA ensures strict protection of electronic health records, prescriptions, and medical notes.
AYKA ensures compliance with secure cross-border data transfer requirements.
In the event of a data breach affecting Australian users, AYKA will notify the relevant authority and affected individuals.
Australian users can request correction or deletion of their health data in accordance with applicable regulations.
Other Country-Specific Regulations
Personal Data Protection Act (PDPA) – Singapore, Malaysia
UK Data Protection Act – United Kingdom
CCPA (California Consumer Privacy Act) – United States (California Users)
Users from different jurisdictions will be informed of their specific data rights and protection measures as per local regulations.
Information We Collect
Personal & Business Information
Full Name, Contact Details (Email, Phone Number)
Date of Birth, Gender, Address, Nationality
Professional Credentials & Certifications
Business Name and Registration Details
Insurance & Payment Information where applicable
Health Records & Medical History for users availing healthcare services
User Preferences, Feedback & Reviews
Technical & Usage Information
Device Information such as IP Address, Device ID, and Operating System
Location Data if permission is granted
Browsing Activity & Interaction with AYKA Platforms
Cookies & Tracking Data for Analytics & Marketing
Third-Party Information
Healthcare Partners such as Labs, Pharmacies, Insurance Providers, and Recruiters
Government & Regulatory Authorities where required by law
Marketing & Advertising Platforms
How We Use Your Information
Providing Healthcare Services including consultations, appointments, home visits, and lab tests.
Managing Accounts & Subscriptions including payments, renewals, and service access.
Job & Career Management for connecting Experts with career opportunities.
Improving User Experience by personalizing services and improving platform functionality.
Marketing & Promotions including sending notifications, offers, and service updates with consent.
Compliance & Legal Requirements including identity verification, fraud prevention, and regulatory obligations.
How We Share Your Information
Healthcare Service Providers
Doctors, Nurses, Clinics, and Hospitals to facilitate appointments and medical services.
Alliance Partners & Third-Party Service Providers
Insurance Providers for health coverage verification.
Diagnostic Labs & Pharmacies for medical testing and prescriptions.
Recruitment Partners for job placements and career services.
Payment Gateways & Financial Institutions for secure transactions.
Legal & Regulatory Authorities
If required by law, government orders, or legal proceedings, AYKA may disclose data for compliance or fraud prevention.
Data Security & Protection
AYKA implements strict security measures to protect your information.
All sensitive data is encrypted and stored in secure environments.
Access is restricted to authorized personnel only.
Regular security audits and continuous monitoring are carried out to prevent unauthorized access, breaches, and cyber threats.
Despite these efforts, no online platform is 100% secure, so users should also take precautions like using strong passwords and reporting suspicious activity.
Data Retention Policy
AYKA retains data for as long as necessary to provide services and fulfill legal obligations.
Data may be retained to resolve disputes, enforce agreements, and protect user safety.
AYKA retains information to comply with industry regulations and medical record-keeping laws.
After retention periods expire, AYKA securely deletes or anonymizes the data.
User Rights & Choices
Access & Correction: Users can request access to or correction of their data.
Data Portability: Users can request a copy of their data in a structured format.
Withdraw Consent: Users can opt out of marketing communications at any time.
Data Deletion: Users can request deletion of their account and personal information, subject to legal and operational requirements.
To exercise these rights, users can contact AYKA support.
Cookies & Tracking Technologies
AYKA uses cookies, web beacons, and tracking tools to improve user experience.
Essential Cookies are required for platform functionality.
Analytical Cookies help AYKA understand usage patterns.
Marketing Cookies are used for personalized ads and promotions.
Users can manage cookie preferences through browser settings.
Third-Party Links & Integrations
AYKA may contain links to external websites, software, and third-party tools.
AYKA is not responsible for how these entities collect, store, or use user data.
Users should review third-party privacy policies separately.
Policy for Minors
AYKA services are not intended for individuals under 18 years of age without parental or guardian consent.
If AYKA discovers that a minor’s data has been collected without authorization, it will be deleted immediately.
International Data Transfers
If you are accessing AYKA from outside the operational country, your data may be transferred and stored in AYKA’s operational locations, where data protection laws may differ.
Changes to Privacy Policy
AYKA reserves the right to update, modify, or change this Privacy Policy at any time.
Users will be notified of significant changes via email or platform notifications.
Continued use of AYKA services after policy updates constitutes acceptance of the revised policy.
Contact Information
For privacy-related inquiries, please contact: support@aykacare.in
By using AYKA’s services, you acknowledge and agree to this Privacy Policy.
By continuing to use AYKA platforms and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Users are encouraged to review this page regularly to stay informed about how their information is handled and protected.